TERMS OF SERVICE
These Leadwork, LLC (“BatchLeads”) terms of service (“Agreement”) constitute a binding contract made by and between Leadwork, LLC (“BatchLeads”), and you (the “Subscriber”). BatchLeads and Subscriber hereby agree to the following terms and conditions. IF YOU DO NOT AGREE TO ALL OF THE TERMS HEREIN, YOU ARE PROHIBITED FROM MAKING ANY USE OF OUR LEADS OR SERVICES. This Agreement contains significant limitations on our liability as well as restrictions on your legal rights—read them thoroughly. It is your obligation to read, understand and agree to these terms before you proceed to use BatchLeads.
Non-Exclusive Software License
Upon Subscriber’s agreement to these terms and receipt of the required monthly multi-month, yearly, and/or multi-year subscription fees, Subscriber will be entitled to and BatchLeads grants Subscriber on a limited, revocable, non-exclusive license to use the lead services which may include blended inbound and outbound calling (with call recording and monitoring), SMS marketing, direct mail, ringless voicemail and email (“the leads” or “the software”) described on BatchLeads’s then-current website, currently located at BatchLeads.io (“the website”). This Agreement shall commence on the date payment is made and continue for one calendar month, after which shall automatically renew for successive one-month renewal terms until terminated by either party. Monthly, multi-month, yearly, and/or multi-year subscription fees are to be paid in advance and are non-refundable, even if the Subscriber cancels mid-month or does not make use of the software. Additional in-app purchases are also available. Subscriber alone is the authorized user of the software and Subscriber may not allow any other person or entity (“Unauthorized Users”) to make any use of the software, Subscribers own authorized sub-users who review and agree to these same terms. BatchLeads reserves the right to, at a later time, restrict the maximum number of Subscriber’s sub users.. Subscriber must immediately report to BatchLeads any use or attempted use of the software by any Unauthorized Users. Subscriber may not, at any time, resell or re-license the software to any Unauthorized User. Upon termination by either party, this license shall immediately terminate and Subscriber shall make no further use of the software. Except as otherwise specifically permitted in this Agreement, Subscriber may not: (a) modify or create any derivative works of any software, service or documentation, including translation or localization (code written to published APIs (application programming interfaces) for the software shall not be deemed derivative works); (b) sublicense or permit simultaneous use of the software by more than one user; (c) reverse engineer, decompile, or disassemble or otherwise attempt to derive the source code for any software related to the software (except to the extent applicable laws specifically prohibit such restriction); (d) redistribute, encumber, sell, rent, lease, sublicense, use the software in a timesharing or service bureau arrangement, or otherwise transfer rights to any software; (e) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the software; (f) publish any results of benchmark tests run on any software to a third-party without prior express written consent from BatchLeads The software license shall immediately and automatically be suspended if at any time, Subscriber defaults under its obligations under this Agreement or for nonpayment. BatchLeads also reserves the right to terminate Subscriber’s account at any time in its sole discretion for any or no reason whatsoever.
During the term of this agreement and while Subscriber is in full compliance with these terms and with its payment obligations, Subscriber’s license shall allow Subscriber generally our lead services and the related features listed on the website. The website is browser-based and includes reasonable, limited tech support and training as available. BatchLeads cannot guarantee the reliability of its third-party providers/suppliers related to the domains, or that the hosting services shall be available at all times or free from isolated errors. Reasonable hosting downtime may occur, including without limitation for provider outages, system upgrades, maintenance, repairs, and acts of God/nature. BatchLeads assumes no legal responsibility or liability for the Subscriber’s use of the domain. Subscriber must operate in full compliance with all laws and regulations and must not use the assigned domain for any other purpose not contemplated herein. Subscriber understands that if BatchLeads receives a court order, subpoena, civil investigative demand or other legal notice that BatchLeads deems in its discretion to be valid, BatchLeads may be required (or elect in its discretion) to produce information related to Subscriber, and/or suspend or terminate the hosting. BatchLeads may suspend or terminate the hosting at any time in the event it reasonably believes Subscriber has violated the law, or subjected BatchLeads to unreasonable legal exposure.
BatchLeads will assume no obligation to maintain records related to the Subscriber’s campaign or this agreement.
In the event that you violate paragraph 3 by (1) sub-licensing your rights to a third party; (2) permitting, intentionally or negligently, a third party to gain access to your login credentials; (3) engaging in any type of data mining or web scraping as described in paragraph 3; (4) selling any of the data that you access or receive through the Site; or (5) otherwise allowing a third party to benefit from your subscription or use of the Site, you acknowledge that our calculation of damages will be as follows and agree to pay these amounts as liquidated damages:
$ 10,000 per third party user who accesses your account;
$2 per data record obtained in violation of these Terms;
$2 per data record sold by you;
$2 per data record obtained by a third party as a result of your violation of these Terms.
Subscriber’s monthly, multi-month, yearly, and/or multi-year subscription fees payment obligations, in-app purchases, and any other fees associated with the services provided are not refundable. No refunds will be issued in cases where our text messaging technology partners, can include but not limited to the following: (1) Twilio; (2) Plivo; (3) Telnyx; (4) Flowroute; (5) Signal wire; have blocked the ability of the user to send messages for any reason including violations of their terms of service and/or acceptable use policies.
Compliance with Law
Batchleads is merely a passive technology provider and common carrier. Subscriber is required to use the software in full compliance with all applicable laws and regulations, including without limitation, all state, federal and international: (1) Do-Not-Call & Do-Not-Text (“DNC”) registry prohibitions; (2) licensing and bonding requirements; (3) consumer cancellation rights; (4) mandatory disclosures; (5) cell phone restrictions; (6) text messaging restrictions; (7) opt-out rules; (8) call recording laws; (9) record retention requirements; and (10) direct mail rules and best practices; (11) Telephone Consumer Protection Act (TCPA); (12) Federal Trade Commission (FCC); (13) Applicable real estate professional licensee rules of conduct; (14) Campaignregistry.com (TCR); (15) CANSPAM Act and related email rules; and (16) all other applicable laws and regulations. All BatchLeads offers are void where prohibited by law. BatchLeads does not assume responsibility for ensuring that Subscriber’s campaigns meet applicable legal requirements. BatchLeads will not assume any liability if the Subscriber is ever held guilty or liable for any law violation. Notwithstanding the foregoing, Subscriber acknowledges that BatchLeads has and is taking active steps to ensure the compliance of its customers, including by having Subscriber agree to these terms. We cannot guarantee that you have the legal right to contact individuals using the contact information provided by us—it is the Subscribers’ sole obligation to ensure that they have proper consent or other legal exemption. Customer is responsible for all activities that occur in Customer’s account(s) and with respect to Permitted Users.
- You represent and warrant that you are aware that, among other requirements, the TCPA requires prior express written consent from a consumer before you can send them marketing text messages using BatchLeads. Such consent must be clear and conspicuous. You are responsible for all text messages sent or received using your BatchLeads account.
- You acknowledge that Batchleads is merely a pass-through technology provider and relies on third-party providers and VOIP partners to send messages & place phone calls. BatchLeads requires users to register their own account (Bring Your Own Carrier – BYOC) for sending text messages through the platform. Once registered with one of our supported partners, you agree to abide by acceptable-use policies & terms of service as outlined and governed by the technology partner. The list of technology partners includes but is not limited to (1) Twilio.com https://www.twilio.com/legal/tos, https://www.twilio.com/legal/aup; (2) Plivo.com https://www.plivo.com/legal/tos/, https://www.plivo.com/aup/; (3) Inteliquent https://www.inteliquent.com/legal; (4) Signal wire https://signalwire.com/legal/psterms; (5) Flowroute https://flowroute.com/legal/terms-of-use/; (6) Telnyx https://telnyx.com/terms-and-conditions-of-service;
The subscriber acknowledges and agrees that it must honor all opt-outs and consent revocations received and is solely responsible for doing so.
The subscriber understands and acknowledges that BatchLeads is not responsible for removing or flagging which telephone numbers are wireless phone numbers as opposed to landlines.
No Legal, Financial, or Tax Advice Provided
No financial, legal, or tax advice or counsel is given, or shall be deemed to have been given by BatchLeads or its affiliates and contractors, or by the software.
Subscriber shall assume, pay, indemnify, hold harmless, and reimburse BatchLeads and its owners, employees, agents, affiliates, contractors, successors and assigns for any and all liabilities, damages, claims, suits, settlements, judgments, costs, and expenses (including reasonable attorney’s fees and court costs) directly or indirectly incurred by BatchLeads to the extent the same are related in any way to Subscriber’s use of the software or which are primarily attributable to the negligence or intentional acts or omissions by Subscriber, Subscriber’s owners, officers, employees, agents and representatives, including any authorized or unauthorized users. Notwithstanding the foregoing, nothing contained herein shall release BatchLeads from any liability for its own gross negligence, except as allowed by law.
Limitation of Liability
- Neither party shall be liable for any consequential, incidental, special, or indirect damages (including, but not limited to, loss of profits, goodwill, use, data, or other intangible items) even if the other party has been advised of the possibility of such damages or losses. With respect to any other damages, BatchLeads’s liability hereunder shall in no event exceed an amount equal to the amount actually paid by Subscriber to BatchLeads in the month prior to a claim being made, regardless of the basis for the claim. Subscriber understands that this is a significant limitation on Subscriber’s right to sue BatchLeads, and Subscriber should not proceed if Subscriber does not agree. BatchLeads shall not be bound by any typographical or other error or misprint in its marketing materials or online purchase websites so long as BatchLeads provides prompt notice of any such error and corrects the same.
- Limitation of types of damages. BatchLeads and its parents, subsidiaries, affiliates, licensors, and contractors and their respective officers, directors, employees, shareholders, and agents will not be liable for any indirect, special, incidental, punitive, or consequential damages, including but not limited to, lost profits, lost time, lost data, lost use, or damages to goodwill, whether in contract, tort (including negligence), strict liability, or otherwise, regardless of whether any member of the BatchLeads was advised of the possibility of such losses or damages or such losses or damages were otherwise foreseeable.
- Limitation of liability for the website and trials. With respect to your use of the website or your engaging in a subscription you forever release and hold harmless BatchLeads from any and all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with the website in any way or in connection with the use, inability to use, or the results of use of the website, any other websites linked to the website or the material on such other websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing the website or your downloading of any material from the website or any other websites linked to the website. You are responsible for taking precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system.
Except as otherwise provided herein, THE SERVICES AND LICENSE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL BatchLeads OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF BatchLeads HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BatchLeads cannot be responsible if Subscriber makes changes, misuses, or tampers with the software or hardware after Subscriber receives them. Any installation of other software or changes by Subscriber may void the warranty; any tech support required because of virus contamination will be at Subscriber’s expense at the rate of up to $300 per hour. This warranty and the obligations and liabilities of BatchLeads are in lieu of, and Subscriber waives, all other warranties, guarantees, conditions, or liabilities, expressed or implied, arising by law or otherwise, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, and further including without limitation consequential damages, whether or not caused by BatchLeads’s negligence. This warranty shall not be extended, altered, or varied except by a written agreement signed by BatchLeads and Subscriber. BatchLeads is not responsible for any failure of a DNC or wireless list provider to deliver its data accurately, completely, or in a timely way. BatchLeads is not responsible for damages resulting from improper or incomplete use by Subscriber of BatchLeads’s products and services.
“BatchLeads” and all related trade and service marks are and shall remain the exclusive intellectual property of BatchLeads and Subscriber specifically acknowledge that this Agreement does not confer upon the other party any interest in or right to use any trademark or service mark of the other party or its affiliates, unless the party wishing to use a trademark or service mark receives the prior written consent of the owning party, which the owning party may grant or withhold in its sole discretion. Subscriber acknowledges that the software is protected by state, federal, and international copyright laws and treaties, and Subscriber hereby prospectively waives any challenges to the existence, ownership and enforceability of the same.
By this Agreement, no partnership, joint venture, independent contractor, or ownership relationship is formed beyond that of a product Subscriber and Seller, and that of a software licensor and licensee.
Choice of Law
This Agreement shall be governed by and construed according to the laws of the State of Arizona, without giving effect to normal choice-of-law and conflict-of-law principles. Except for a suit by BatchLeads to collect the purchase price or other fees owed by Subscriber pursuant to the Agreement, the parties agree that a party asserting any claim or dispute regarding this Agreement shall file and litigate such claim/dispute only in a court in Arizona.
Other Important Disclaimers
Subscriber is not purchasing a “franchise”, “business opportunity”, “strategic or targeted marketing plan”, or “exclusive territory” from BatchLeads Subscriber understands that computers and telecommunications are complex, and that it may take time, effort, and skill to install, understand, and operate the same. Subscribers must allow ample time to receive, set up, test, and understand his/her system before advertising or going online to the public. Subscriber is aware that there is a wide variety of computer hardware and software, as well as telephone companies and equipment. For this reason, BatchLeads does not warrant that its products will function in every environment. It is the Subscriber’s responsibility to obtain the necessary computer equipment to operate these products. It is the Subscriber’s responsibility to become aware of the cost and availability of telephone and electrical requirements. Subscriber is responsible for any business and miscellaneous expenses necessary to operate these products, including telephone service, advertising, computers, etc. BatchLeads will not be liable for these expenses for any reason. Even though Subscriber’s system may be designed to operate 24 hours a day, Subscriber should be aware that the system may be out of service periodically for backups, maintenance, improvements, or difficulties such as power outages, telephone line problems, hardware/software malfunctions, carrier outages, etc. BatchLeads will not be liable for any lost revenue, lost profits, advertising, or additional expenses due to loss of data, hardware/software problems, failure of the system (or phone carriers) to successfully record calls, or for any reason. Subscriber is aware there will be limitations as to the size of the software applications and to the number of telephone lines that can be used, due to hardware and software limitations. BatchLeads does not make any claims or guarantees that Subscriber will bring in any revenue or operate any profitable services or businesses by using the software or hardware sold by BatchLeads. The success of the Subscriber will be affected by many factors, including, but not limited to, his or her efforts and competence. Subscriber is responsible for the security of its own systems and data and for obtaining its own applicable insurance.
The purchaser is required to obtain and maintain a sufficient browser and bandwidth in order to use the services. Subscriber must provide a high-speed internet connection for training, updates, and technical support. The Subscriber is responsible for Network Configuration, Antivirus, Router and Firewall, Installation, Configuration, and Setup. SIP Carrier testing is required. Minimum Requirements are subject to change at any time. BatchLeads cannot be responsible if Subscriber makes changes, misuses, or tampers with the software or hardware after Subscriber receives them. Any installation of other software or changes by Subscriber may void the warranty and Subscriber will be charged up to $300 as a reconfiguration fee.
Technical support is generally available (subject to reasonable downtime) Monday through Saturday during regular business hours. These times are subject to change based upon our evolving business practices, as well as unforeseen events out of our control. BatchLeads will make every reasonable effort to resolve questions and problems on a timely basis, within the times listed above; however, BatchLeads may not always be able to resolve every problem, nor respond to every call immediately. BatchLeads and Subscriber each agree to pay for their own long-distance calls placed to the other party for any assistance.
The subscriber is responsible for making frequent backups of his or her system to protect against any loss of valuable data. BatchLeads cannot be responsible for the loss of data for any reason whatsoever.
The subscriber is responsible for paying all fees and applicable taxes associated with the monthly, multi-month, yearly, and/or multi-year subscription. If Subscriber’s payment method fails or the account is past due, BatchLeads may collect fees owed using other payment methods on file, and add a service fee of $50 per month overdue. If at any time Subscriber defaults under this agreement for non-payment or otherwise, the software license shall immediately and automatically terminate until such time as Subscriber’s account is current.
Consent for Marketing-Related Contact
Further, Subscriber understands that by signing below, Subscriber is giving BatchLeads and its employees permission to contact Subscriber at the telephone number and email address Subscriber has provided, regardless of any registration with state or national DNC lists. This includes the possible use of automated telemarketing systems, SMS technology, emails, as well as prerecorded messages. Communications will be used for informational and marketing purposes. Standard messaging rates apply. By signing below, the Subscriber expressly and affirmatively consents to receive such contact.
Customer is responsible for all activities that occur in Customer’s account(s) and with respect to Permitted Users. Cu stomer shall: (i) have sole responsibility for (A) the accuracy, quality, integrity, legality, reliability, appropriateness of, and (B) providing all disclosures and obtaining all required or prudent consents to permit Provider’s collection, use, and processing of data to support the Services; (ii) prevent unauthorized access to, or use of, the Services, and promptly notify Provider of any such unauthorized access or use; (iii) comply with all applicable local, state, federal, and foreign laws in using the Services, including without limitation (1) the Federal Trade Commission’s Telemarketing Sales Rule (“TSR”), (2) the Telephone Consumer Protection Act and all regulations promulgated thereunder by the Federal Communications Commission (together, the “TCPA”), (3) Do-Not-Call (“DNC”) list prohibitions, (4) state telemarketing and teleservices laws and regulations including without limitation calling time/day restrictions and DNC prohibitions, (5) licensing and bonding requirements, (6) consumer cancellation rights, (7) mandatory disclosures, (8) wireless calling restrictions, (9) restrictions on the use of automated telephone dialing systems and pre-recorded messages, (10) text messaging restrictions, (11) opt-out rules, (12) call recording laws, (13) record retentions requirements, (14) direct mail rules and best practices, (15) intellectual property rights and restrictions, (16) CAN-SPAM Act and related email rules, and (17) laws and regulations relating to the collecting, use, disclosure, and protection of Personal Information including without limitation the California Consumer Privacy Act and New York Stop Hacks and Improve Electronic Data Security Act; (iv) not engage in any use of the Services while driving; (v) take no action that harms or threatens to harm the safety of any third party; and (vi) have sole responsibility for any text messages sent or received using the Services, including any text messages received by unintended recipients, and for the legality and appropriateness thereof. Further, the Customer is solely responsible for compliance with industry best practices regarding the use of text messages, including, without limitation, the Cellular Telephone Industry Association’s Messaging Principles; Best Practices. The provider does not assume responsibility for ensuring that Customers’ use of the Services complies with applicable legal requirements or industry best practices. The provider cannot guarantee that Customer has the legal right to contact individuals using contact information provided via the Services, and it is Customer’s sole obligation to ensure that it has proper consent or other legal exemption. Provider’s provision of recommendations, advice, or sample communications to Customer does not relieve Customer of its sole responsibility for compliance with applicable legal requirements and industry best practices. The provider is not responsible for any failure of a DNC or wireless list provider to deliver its data accurately, completely, or in a timely fashion.
Updates to this agreement will be posted at: BatchLeads.io